Sr Service Engineering Manager - Microsoft Corporation (Puerto Rico)
Sr Service Engineering Manager
Are you passionate about the customer and love to lead teams into solving challenging problems with a team of brilliant engineers?
Microsoft is at the forefront of creating innovative solutions aligning to this strategy on a global scale for customers, partners, and our employees.
We have an exciting opportunity for a Service Engineering Manager who is passionate about teams, service, health, and reliability. We are looking for a Service Engineering Manager who is ready to be a part of a team that moves fast, leverages continuous delivery practices, and is centered at the customer experience.
This position requires strong collaboration and teamwork across team and organizational boundaries, playing a vital role in engineering services that delight the customer. Your ability to be the customer advocate, focus on service first, and part of a team that tears down silos to deliver the best customer experience will be critical to your success, along with the teams.
The ideal candidate will have experience leading teams running and designing enterprise scale services and platforms, technical depth in cloud platforms, agile development practices, and experience in designing & tuning telemetry.
As Secure Services Engineering Manager, you will lead a team of engineers to fulfill three key functions:
Maintain – (i.e. Expiring Objects, Deployments, Monitor)
Support – (i.e. Incident Management, Problem Management)
Improve – (i.e. Self-Healing, Alerting Identify Opportunities, Share Knowledge)
REQUIREMENTS:
Experience leading, managing, and transforming team of service engineers in a Modern Engineering and DevOps environment.
Experience working with global teams supporting mission critical services.
Experience working with highly secure environments (Physical and Logical).
Experience leading resilience modeling on point solutions and platforms and ability to simulate service outages for point solutions and platforms.
Experience collaborating with software engineering SDLCs and Agile methodologies.
Experience working with Partner Levels to prevent and mitigate escalations.
Ability to lead service teams through Live Site Incidents, Reviews, and corrective action plans.
QUALIFICATIONS:
Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, o related sciences - or equivalent work experience.
Expert knowledge of agile methodologies, modern engineering practices, and DevOps.
Expert knowledge of Event Management, Incident Management, and Problem Management processes and practices.
Knowledge/Familiarity of Azure, SQL Server, Virtualization, PowerShell, Windows Servers, REST, JSON.
Outstanding problem-solving skills and passion to solve hard problems as part of a team
Experience in automation, specifically related to deployment, recovery, or other manual processes.
Written and verbal communication skills in English & Spanish (Fully bilingual)
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.
Must be able to successfully complete company background check.
Microsoft is an equal employer opportunity (EEO) and strongly supports diversity in the work place. Microsoft does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation and or individual with disabilities.
Services (engineering)