Relocation Specialist - Puerto Rico - Disaster Recovery - ICF (Puerto Rico)
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
Solving the world’s most complex challenges. At ICF we make BIG things happen. Let’s work together to help Hurricane victims and communities recover and re-build for future resilience.
ICF’s Disaster Management Division is growing and currently seeking a Relocation Specialist for Disaster Recovery. In this role you will support ICF in the implementation of housing recovery programs involving temporary or permanent displacement of tenants from storm-damaged housing.
The ideal candidate will be self-motivated, detail-oriented, and able to quickly adapt to meet ambitious timelines and changing requirements. Bilingual in English and Spanish required. Puerto Rico resident preferred.
Key Responsibilities:
• Provide assistance to tenants affected as required under the Uniform Relocation Assistance and Real Properties Acquisition Policies Act of 1970 (URA).
• Master policies and procedures governing relocation in federally-funded recovery programs.
• Engage in intake, eligibility determination, relocation advisory services and technical assistance, and file closing for housing recovery cases involving tenants.
• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems, and ensure required tenant notices are provided to tenants and documented in program files.
• Provide advisory services, identify comparable housing units, negotiate and oversee lease payments to landlords, and calculate assistance payments required by the URA.
• Prepare letters to applicants and landlords, as well as other required program documents
• Communicate with applicants by phone, email and in-person to communicate program requirements and case status
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures
• Interact with case managers to coordinate URA benefits in conjunction with other program assistance.
• Provide tracking and reporting information on URA program activity.
Basic Qualifications:
• Bachelor's degree; relevant experience may substitute
• Familiarity with all URA requirements.
• 2+ of related work experience
• Advanced Excel and database proficiency
• Intermediate accounting or financial proficiency
• Excellent understanding of and ability to interpret residential lease terms, rental history, housing inspections and other program-related documents
• Exceptional ability to articulate details in a manner understandable to variety of individuals in person and over the phone
• Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment
Preferred Skills/Experience:
• Language Proficiency: Bilingual preferred, Spanish and English.
• Experience in URA program administration, customer service and/or facilitating client application to public benefit programs
• Experience in disaster recovery and/or housing support services or programs
Professional Skills:
• Excellent verbal, interpersonal and written communication skills
• Strong analytical, problem-solving and decision-making capabilities
• Team player with the ability to work in a fast-paced environment
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
CAT5
Puerto Rico Remote Office (PR99)
About ICFICF (NASDAQ:ICFI) is a global consulting and technology services provider with more than 5,000 professionals focused on making big things possible for our clients. We are business analysts, policy specialists, technologists, researchers, digital strategists, social scientists and creatives. Since 1969, government and commercial clients have worked with ICF to overcome their toughest challenges on issues that matter profoundly to their success. Come engage with us at icf.com.