Senior Cisco Call Controll Engineer - Oracle (Puerto Rico)
As part of the Network Services team within Oracle*s Global Information Technology organization, you will be responsible for the delivery of IT services to Oracle*s businesses worldwide, these services include the management and delivery of network infrastructure.
Maintain (and monitor) records of equipment failure and liaise with engineers and suppliers as necessary - and recommend / implement changes to procedures and practices. Escalate client problems according to established procedures but exercising judgment in the process. Manage the network using network management tools, analyze network performance and recommend / implement network enhancements. Analyze network performance to ensure adequate bandwidth for business needs - and implement changes as appropriate. Working closely with 'global' network team / development recommend enhancements to the network infrastructure, and enhance proactive network management tool set. Troubleshoot network problems on the campus network, remote locations and the Irish wide area network though to resolution exercising independent judgment and creativity. Perform Project Engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in a timely fashion. Provide technical and product leadership to management and contribute to Global IT policy. Provide on-call support services as needed and lead others in complex situations.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience and degree/diploma in computer science or IT discipline.
*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*
We are currently looking for an experienced Call Control Engineer to create/shape the technical strategy within the End User Services Design Team. This position will be focused on Voice & Video with heavy dependencies on Cisco Call Manager infrastructure and related Cisco based products (CUCM, IM&P, VM, Endpoints).
Some of the responsibilities include Research, Product Selection, Design, Integration, working together with peers, teammates, business units and vendors to ensure strategic design and direction. Position will be an individual contributor providing strong architectural, technical, and organizational leadership to develop and implement enterprise architectures and solutions for Oracle s Lines of Business ensuring that the technical solutions being created align and meet with the business and corporate objectives. Provide technical and product leadership to management and contribute to Global IT policy.
Provide on-call support services as needed and lead others in complex situations. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience and degree/diploma in computer science or IT discipline.
As part of the Network Services team within Oracle s Global Information Technology organization, you will be responsible for the delivery of IT services to Oracle s businesses worldwide, these services include the management and delivery of network infrastructure.
*Qualifications*
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Degree in electrical/electronic engineering, computer/communications engineering or related discipline preferred.
Prefer at least 8 years work experience in an IT or telecommunications industry with an excellent understanding of Network Services (Voice & Video Infrastructure, End Points, Bridging, Virtual Machine, Routing, Switching, Security, Internet, etc.)
Experience in designing and implementing advanced technology architectures Experience with integration of multi-user, multi-platform, complex enterprise networking environments
Demonstrable Experiences Cisco UC Products CUCM; at least 5 years of experience up to and including CUCM V10.5
Full understanding of recent CUCM Technologies like GDPR/ILS, EL-CAC SME PCD Prime License Manager & Cisco UC Licensing Preferably experience with Mega-Clusters IM&P UCCX (IP/IVR) EndPoints Most current generation of End Points like Jabber, 88xx, EX, MX, SX, etc.
Understanding of Call Manager & Phone-Only Locales and Device Packs TFTP Services Video Integration into CUCM Security Certificates Virtualization TRC Configurations C240M3 and higher servers
Professional Competencies
Strong ability to self manage, set goals and objectives
Strong demonstrable communication skills within the Service Design Team Able to analyze complex technical details and derive accurate high level conclusions
Has depth and breadth of understanding, creates new ideas, and synthesizes the work of others
Ability to effectively convey ideas through oral and written communications
Ability to produce effective strategies and design principles
Able to extrapolate solid long-term strategy from short-term requirements and trends
Broadly competent in all technical areas within scope of influence (i.e. generalist)
Able to communicate complex technical problems in a simple and understandable way
Ability to think laterally and constructively question established process Demonstrated ability to communicate, influence, persuade, and sell at all levels
Ability to provide excellent communication skills across all levels of management
Experience in managing and developing client relationships and internal cross functional team working relationships
Strong negotiation, organization and decision-making skills
Solid leadership and interpersonal skills
*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*
**Job:** **Information Technology*
**Organization:** **Oracle*
**Title:** *Senior Cisco Call Controll Engineer*
**Location:** *United States*
**Requisition ID:** *17001HHV*