Technical Support Representative I - SunGard (Puerto Rico)
Technical Support Representative I
+ Job ID #:JR35912
+ Functional Area:Information Technology
+ Position Type:Full-Time Regular
+ Relocation Provided:No
+ Travel Percentage:0.00
+ Primary Location:US-Puerto Rico-San Juan 1130 Munoz Rivera Ave., 3rd Floor-3870
+ Secondary Location(s):
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+ + Department:
+ Education Desired:High School Diploma or equivalent
+ Experience Desired:At least 3 years
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Position Responsibilities\Requirements:
Ensure the proper day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications. May also handle phone and email assistance as well. GENERAL DUTIES AND RESPONSIBILITIES:
+ Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
+ Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
+ Maintains passwords, data integrity and file system security for the desktop environment.
+ Communicates highly technical information to both technical and nontechnical personnel.
+ Recommends hardware and software solutions, including new acquisitions and upgrades.
+ May participate in development of information technology and infrastructure projects.
EDUCATION REQUIREMENTS:High school diploma, GED or an equivalent combination of work, training, and experience GENERAL KNOWLEDGE, SKILLS AND ABILITIES:
+ Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
+ Ability to work well with people from different disciplines with varying degrees of technical experience
+ Excellent team player
+ Self-motivated to learn new technology and new ways to deliver support
+ Shows enthusiasm when providing technical support
+ Stays up-to-date with the latest technology
Entry level role. Basic skills with moderate level of proficiency. Knowledge of commonly-used concepts, practices, and procedures within the field & Knowledge of basic problem resolution/escalation practices. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three (3) years of experience. Typically reports to a Computer Operations Supervisor or Manager.
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here:www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfand here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.