Catering-Wedding Manager - Wyndham Hotels & Resorts (Puerto Rico)
Wyndham Grand is now seeking a Catering-Wedding Manager to join our team at the Rio Mar Beach Grand Resort location in Rio Grande, Puerto Rico.
Job Summary
The Wedding-Catering Sales Manager is responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. The Catering-Wedding Sales Manager establishes new accounts, generates revenues, monitors booking pace, and books repeat business while keeping quality consistently high. In addition, ensures the successful planning, organization and coordination of all social events, weddings and related activities for each group.
Education & Experience
*High school graduate. *College Degree in related field, preferred. *At least four (4) years previous hospitality Sales and Conference Services experience at a property of similar size and quality, strongly preferred. *Computer literate, knowledge of Delphi System preferred. *Must have excellent English and Spanish communications skills (read, speak, write). *Able to persuade, influence and sell to the guests. *Excellent customer service and people skills. *Able to work a flexible schedule, including rotating shifts, evenings, nights, weekends and holidays.
Physical Requirements
General Requirements
General Requirements
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must work well in stressful, high pressure situations
• Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations..
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management
Fundamental Requirements
Fundamental Requirements:
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
• Maintain regular attendance in compliance with Wyndham standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
• Comply at all times with Wyndham standards and regulations to encourage safe and efficient hotel operations
• Maintain a warm and friendly demeanor at all times
• Respond to guest complaints in a timely manner
• Work with other F&B managers and keep them informed of F&B issues as they arise
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
• Monitor quality of service in Banquets
• Know meeting room sets and capabilities
• Re-solicit past local accounts, generate new business
• Set goals with the Director of Sales & Marketing, and meet or exceed goals and revenue goals.
• Meet and greet-in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.)
• Develop menus and agendas, ensure BEO’s are issued, and complete all pertinent correspondence with outside vendors to finalize programs
• Maintain current information on and monitor booking trends to produce forecast figures and month-end reports
• Manage booking pace
• Handle inquiry calls and outside sales calls. Follow through to completion of function(s).
• Maintain pricing integrity and propose upscale menus for all groups
• Interact with outside planners and vendors for special events
• Ensure compliance with all local liquor laws, and health and sanitation regulations
• Prepare and submit required in a timely manner
• Comply with weekly and monthly forecasting procedures
• Be involved in and/or conduct departmental and hotel training
• Assist in planning and executing holiday brunches and other special events
• Use feedback from Meeting Planner Evaluations to improve service quality
• Perform other duties as requested by management
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** Rio Mar Beach Grand Resort, 6000 Rio Mar Blvd, Rio Grande, Puerto Rico 00745
Employment Status: Full-time